● CompletedService business
Real-time AI voice receptionist
A streaming voice agent that answers, books, and routes calls around the clock, with SMS follow-up.
<300msvoice response
24/7calls answered
3systems live
AI automation for ambulatory surgery centers
A surgery center runs on a schedule, and the schedule runs on phone calls: confirmations, pre-op instructions, insurance checks, post-op follow-ups. Every one of those is a workflow that can run itself, with a person stepping in only when something is off.
Where the hours go in a center.
Six pieces of work we see in almost every center, what the system takes over, and what you get back.
Pre-op instructions and confirmations
Each patient gets the right instructions for their procedure on the right days, a confirmation request, and a way to ask a question that reaches a nurse.
What you get back: Fewer same-day cancellations for a missed fasting window or an unconfirmed ride home.
Insurance verification and authorization tracking
Verification requests are prepared from the schedule, responses are logged, and anything missing or expiring before the case date is flagged to the business office.
What you get back: No case reaches the day with an authorization gap that could have been caught a week earlier.
Post-op check-ins
Check-in messages go out on the surgeon’s schedule, answers are screened against the questions the clinical team sets, and anything concerning is escalated immediately.
What you get back: Every patient is checked on, and the nurses spend their time on the ones who need it.
Case-day coordination
Arrival reminders, delay notifications, and family updates are sent from the live schedule, so the front desk is not on the phone all morning.
What you get back: A calmer lobby and a staff that can see the day instead of narrating it.
Missed calls
A voice agent answers, captures what the caller needs, books or reschedules, and sends a summary to the right person.
What you get back: Referring offices and patients always get through.
Patient satisfaction and reviews
After recovery, a short survey and a review link, with any low score routed to the administrator before it becomes public.
What you get back: Feedback you act on, and a steady stream of reviews from patients who had a good experience.
What we would build first.
Three steps, in order. You can stop after the first one and keep the plan. How we work and what each step costs are on their own pages.
010203
AI Readiness Audit
Two weeks inside your center. We map every call, message, verification, and follow-up around a case, and hand you an Opportunity Map: the work worth automating, ranked, with the hours and the cancellation cost attached.
AI Operating System
We build the top items off the map, connect them to your scheduling and practice systems where they allow, and switch them on. Usually pre-op communication first, because it protects the schedule.
Ongoing Care
Monthly monitoring, fixes, and the next automation off the map, so the systems keep working as procedures and payers change.
Proof
Systems already running, mapped to your center.
● CompletedInsurance / finance
RAG onboarding automation
Retrieval over product docs drafts client illustrations and runs onboarding paperwork, with citations to verify.
~85%less manual prep
3systems live
Citedgrounded answers
● CompletedMarketing agency
Lead-gen + CRM orchestration
A pipeline that enriches leads, qualifies them with AI, routes to the CRM, and fires follow-up sequences.
4systems live
Instantlead response
Qualifiedleads only
Real-time AI voice receptionist
This is your phone line when the desk is busy: answered, logged, routed, with nothing lost to voicemail.
RAG onboarding automation
This is your document engine: instructions and forms drafted from your own approved material, with the source shown.
Lead-gen + CRM orchestration
This is your referral and enquiry pipeline: captured, qualified, routed, followed up.
Questions we get from every center.
Does this touch clinical decisions?
No. Every message and screening rule is set by your clinical team, and anything outside those rules goes to a nurse. The system handles logistics and escalation, not judgment.
What about patient privacy and my obligations?
We build on the systems you already use rather than copying patient data into new ones, keep each automation’s access to what it needs, and document every data flow in the audit. Your compliance officer reviews that document before anything is switched on.
Can it connect to our scheduling and management software?
Often, yes. We confirm what your systems allow in the audit before we promise anything. Where there is no API, we work from exports and the existing email and fax flow.
How long before something is running?
The audit takes one to two weeks. The first build, usually pre-op communication, is live two to four weeks after that.
Pranav Desai
AI Systems ArchitectBook a consultAvailable this week
30-minute intro call
Pick a time that works and you'll get a Google Meet link by email. No charge, no commitment.
Book a 30-minute call →How I work
I start by listening, not pitching. No deck, no jargon. I find where your team is quietly losing hours, then build the smallest system that wins them back. I ship working software, not slideware, and I own it from the first call to production.
Mission & goal
Put AI to work on the busywork so people get back to the business. I build durable agents that earn their keep on day one and still run a year later, so teams are free to do the work only people can do.
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