Design and deploy production AI agent systems for SMB and enterprise clients, owning the full lifecycle from requirements and success criteria through proof of concept to production.

• Shipped a real-time AI voice receptionist at sub-300ms latency, turning after-hours and overflow calls into booked work.
• Built RAG illustration and onboarding automation that cut manual prep ~85% per client.
• Delivered multi-agent sales-ops, website chat agents, and internal RAG assistants across 8+ clients on a reusable agent framework.

Owned technical pre-sales for enterprise observability customers across the evaluation cycle.

• Built tailored proofs of concept and demos that turned complex telemetry into clear business outcomes.
• Partnered with engineering on data pipeline reliability and customer success criteria.

Designed cloud and resiliency solutions for regulated industries.

• Architected multi-cloud solutions across AWS, Azure, and DRaaS with compliance in mind.
• Automated proposal and RFP workflows to speed the pre-sales cycle.

Managed enterprise SAN and storage infrastructure for large accounts.

• Implemented secure access controls and reliability initiatives across customer environments.
• Led technical workshops and pre-sales enablement.

Ran storage operations and monitoring for secure environments.

• Built SAN monitoring dashboards aligned with DoD-7 compliance.
• Automated reporting and provisioning to cut manual ops.